Your accounts. Handled professionally. Every single day.
Social Media Agency in Amman, Jordan
We handle your social media accounts daily — publishing, replying, scheduling, and reporting — so you can focus on growing your business.
SERVICE SUMMARY
Letheio is a social media management agency based in Amman, Jordan, handling the daily management of social media accounts for brands across the Middle East and globally. Our services include content publishing, scheduling, account management, replying to messages and comments, community management, content team coordination, and monthly reporting — delivered in both Arabic and English.
THE PROBLEMS WE SOLVE
Why are your social media accounts struggling?
Inconsistent Posting
Days go by with no content, then three posts go out at once — irregular posting kills algorithms and loses followers.
Delayed Replies to Messages
Messages sitting unanswered for hours or days — every inquiry not responded to on time is a lost sale.
Unanswered Comments
Customer comments going unacknowledged — gives the impression the brand doesn't care about its audience.
No Time to Manage Accounts
Daily account management consumes time your team doesn't have — leading to neglected accounts and inconsistency.
Poor Content Organisation
No clear content calendar leads to coordination chaos, lost assets, and duplicated or missed posts.
Inconsistent Brand Tone
Captions and replies that change voice from person to person — damaging brand identity and weakening audience trust.
Missed Customer Inquiries
Questions about prices, bookings, and services getting buried in comments and DMs without follow-up.
Weak Content-Publishing Coordination
Content arriving late or incomplete — the publishing team waiting on assets while optimal posting windows pass.
SERVICE OVERVIEW
What social media management actually means.
Social media management isn't just posting content — it's the systematic daily operation of your brand's accounts across platforms. It means making sure approved content goes live at the right time, every inquiry gets a reply, every comment is managed, and a consistent brand voice is maintained across every interaction.
We take ownership of that operation daily — from receiving and scheduling approved content, to replying to customer messages and comments, escalating cases that need direct intervention, and delivering a comprehensive monthly report showing everything that was done.
PLATFORMS WE MANAGE
Wherever your audience is, we're there.
WHAT'S INCLUDED
Everything the service covers.
ACCOUNT MANAGEMENT
Your accounts, running consistently every day.
Managing Daily Account Activity
Monitoring and managing all account activity daily — from notifications to regular profile updates.
Keeping Profiles Updated
Contact details, links, bio, and images — we ensure every field reflects your brand identity at all times.
Monitoring Account Notifications
No notification passes without follow-up — messages, comments, mentions, and system events all tracked.
Checking Links and Contact Details
We regularly verify that links and contact information are working so customers can reach you without barriers.
Maintaining Consistent Brand Information
Unified information across all platforms — name, address, hours, and visual identity perfectly consistent.
Coordinating Approvals and Publishing
We manage the approval cycle from content receipt to publishing — without chaos or delays.
Managing Platform Access Securely
We manage access permissions in a safe and systematic way — protecting your accounts and brand.
SCHEDULING AND PUBLISHING
The right content, at the right time, on the right platform.
Organising Approved Content
We receive approved assets and organise them into a clear structure ready for scheduling and publishing.
Preparing Monthly and Weekly Schedules
Organised posting schedules defining platform, timing, and content — approved by the client before execution.
Publishing at Agreed Times
We follow optimal posting windows based on audience analysis and engagement data for each platform.
Scheduling Posts in Advance
We schedule posts ahead of time to ensure consistency even during holidays and unexpected disruptions.
Publishing Stories and Reels
We publish stories, reels, and videos at optimal times while meeting each platform's requirements.
Adding Captions, Tags, Locations, and Links
We add the correct caption, hashtags, tags, location data, and CTA links to every post.
Checking Content After Publishing
We review every post after publishing to confirm it displays correctly across all platforms and devices.
Maintaining a Consistent Posting Rhythm
Consistency in frequency, quality, and timing — your audience knows when to expect your content.
COMMUNITY MANAGEMENT
Every interaction builds a relationship.
Monitoring Messages and Comments
We monitor every comment, message, and mention across all platforms — nothing goes unnoticed.
Replying in the Brand's Tone of Voice
Every reply reflects your brand voice — professional, friendly, and consistent with your tone guidelines.
Answering Common Customer Questions
We answer frequently asked questions quickly and accurately using your approved response guide.
Directing Customers to the Right Department
We route specialised enquiries — sales, support, or service — to the right person or team.
Managing Positive and Negative Comments
We handle praise with gratitude and complaints with professionalism — both are trust-building opportunities.
Flagging Sensitive and Urgent Conversations
We identify situations requiring direct intervention and escalate immediately with clear context.
Encouraging Genuine Audience Interaction
We encourage audience participation naturally and consistently to build an active, engaged community.
MESSAGE MANAGEMENT
No enquiry left without a reply.
COMMENT MANAGEMENT
A consistently professional public presence.
TONE OF VOICE MANAGEMENT
Your brand voice in every reply.
Following Brand Guidelines
We work within your brand style guide — tone, voice, and approved terminology in every reply.
Maintaining a Consistent Communication Style
One consistent voice across all comments, messages, and stories — audiences trust brands that speak with one voice.
Adapting Replies to Each Platform
Instagram replies differ from LinkedIn — we adapt tone per platform while preserving brand identity.
Communicating in Arabic and English
We manage accounts in both languages at a professional level — broadening your reach with a diverse audience.
Creating Approved Response Templates
We build an approved response library for common questions — saving time and ensuring consistency and accuracy.
Keeping Responses Professional and Natural
Replies that don't feel robotic or hollow — we balance professionalism with genuine human warmth in every interaction.
CONTENT COORDINATION
Seamless coordination from production to publishing.
Receiving Approved Assets
We establish a clear system for receiving approved content — images, videos, and captions — before publishing deadlines.
Coordinating with Designers and Content Creators
We communicate regularly with the design and content team to ensure assets are ready on time.
Checking Post Sizes and Formats
We verify every asset meets each platform's specifications before publishing — no cropped images or wrong formats.
Confirming Captions and Publishing Dates
We review final captions and confirm publishing dates with the client before scheduling.
Tracking Pending Approvals
We manage the pending-approval content list and follow up with the responsible party so publishing is never delayed.
Organising the Content Calendar
An organised, up-to-date content calendar showing every planned post across all platforms and dates.
Avoiding Missed or Duplicated Posts
We operate systematically to eliminate the chance of a missed or duplicated post — every item is documented and reviewed.
APPROVAL WORKFLOW
Nothing goes live without your approval.
Content Calendar Prepared
The content calendar is prepared and sent to the client for review before scheduling begins.
Client Review
The client reviews the proposed content and provides feedback and revisions.
Amendments Applied
Feedback and revisions are applied and content is resubmitted if needed.
Final Approval Confirmed
The client confirms final approval on the content before scheduling begins.
Scheduling and Publishing
Approved content is scheduled and published at the agreed posting times.
Post-Publication Review
We review every post after publishing to confirm correct display and performance across all platforms.
RESPONSE AND ESCALATION PROCESS
How we handle every inquiry.
Monitoring All Inboxes and Comments Daily
Continuous monitoring of all messages, comments, and mentions — nothing passes without being seen.
Categorising Inquiries by Priority
We categorise every inquiry: general, service, complaint, or urgent — ensuring each case gets the right handling.
Immediate Reply Using Approved Templates
Standard inquiries are answered immediately using approved response templates for consistency and speed.
Escalating Sensitive Cases to the Client Directly
Sensitive or unusual cases are escalated immediately to the client with full context notes.
Documenting All Escalated Cases
Every escalated case is documented — the conversation, context, and action taken — to ensure full accountability.
Following Up Until Full Resolution
No case is closed until resolution is confirmed and satisfaction verified — complete follow-through from start to finish.
REPORTING
Transparent reporting every month.
Every month you receive a comprehensive report showing what was done and guiding the next month's content decisions.
OUR PROCESS
From onboarding to reporting — eight steps.
SERVICE PACKAGES
The level of management your business needs.
INDUSTRIES WE SERVE
Experience across multiple industries.
WHY WORK WITH US
What makes us the right partner to manage your accounts?
Reliable Day-to-Day Management
Your accounts are managed daily with regularity and methodology — no interruptions or neglect regardless of circumstances.
Consistent Publishing Without Exception
A fixed, pre-agreed posting frequency — no silent days, no missed posts.
Fast and Professional Responses
We respond to messages and comments at a speed that demonstrates your brand's genuine care for its audience.
Arabic and English Communication
Bilingual management at a professional language level — reaching a wider audience without compromising quality.
Clear Approval and Escalation Process
We manage approvals and escalations with documented methodology — you always know what's happening and what's been done.
Strong Coordination with Content Teams
We work as an extension of your internal team — coordination with designers and marketers runs smoothly.
Transparent Monthly Reporting
Clear, comprehensive reports showing what was done, what's working, and what needs improvement — no spin, no omissions.
Brand-Safe Community Management
Every interaction protects and enhances your brand's reputation — no risk in public replies.
FREQUENTLY ASKED QUESTIONS
Questions we hear often.
Which social media platforms do you manage?
We manage Instagram, Facebook, TikTok, LinkedIn, Snapchat, YouTube, and X — and can accommodate other platforms based on your needs.
Do you create the content as well?
Our social media management service focuses on account management, publishing, and community management. Creative content production is available as a separate service or as part of a combined package.
How often will you publish?
Frequency is agreed in advance based on the platform, package, and your brand strategy — ranging from 3 to 14 posts per week depending on the agreement.
Do you reply to all messages and comments?
Yes, within agreed working hours. Replies follow the approved tone-of-voice guide, with sensitive cases escalated directly to your team.
Can you respond in Arabic and English?
Absolutely — we manage accounts in both languages at a professional level without needing a separate team for each language.
How do you handle complaints?
Simple complaints are handled directly with a professional tone. Serious or sensitive cases are escalated immediately to your team with a full conversation summary.
How quickly do you reply to inquiries?
We aim to reply within two hours during working hours. Enquiries outside office hours are addressed at the first opportunity the next day.
Can you manage multiple branches or locations?
Yes, we have experience managing multiple accounts for the same brand — different branches or different markets — within a unified coordination framework.
Do you provide monthly reports?
Yes, a comprehensive monthly report is sent at the start of each month covering publishing, engagement, replies, audience growth, and recommendations.
Will we approve the content before publishing?
Of course — we submit the content calendar for prior approval. Nothing is published without your explicit sign-off.
Related Services